1. About us
The Soap Barn supplies raw materials, ingredients, packaging and equipment for making soap, cosmetics, candles and related products at home. We are based at 90 7th Avenue, Edenvale, 1609, South Africa. You can reach us on 087 702 4347, WhatsApp 063 952 5410 or info@soapbarn.co.za. By using this website or placing an order you accept these terms.
2. Products
We sell raw materials and supplies for you to make your own products at home. We do not sell ready-made products. Product images are for illustration and packaging may vary. All items are subject to availability and an order is only confirmed once payment reflects and stock is allocated.
Fragrance oils: Our scent descriptions are our own impression of each fragrance and are intended as a guide. Scent is personal, and the same oil can smell different from person to person, from batch to batch, and once blended with other ingredients. Not liking a scent, or finding it behaves differently in your blend, is not a fault and does not qualify an opened bottle for return. We recommend buying the 10ml size first, or smelling the oil at our Edenvale shop, before buying larger quantities.
3. Orders and payment
Orders are placed through this website. The minimum online order is R350,00 excluding delivery. We accept EFT (bank transfer) and the other payment methods shown at checkout. For EFT orders, goods are only dispatched once payment reflects in our account. If a pricing or stock error appears on the site we may correct it and will contact you before dispatch if it affects your order.
4. WhatsApp orders
WhatsApp is for product queries and small orders of up to 3 items only. Larger orders must be placed through the website, which calculates stock, pricing and delivery correctly. Quotes given over WhatsApp are estimates only and no WhatsApp order is confirmed until payment reflects. If you have trouble ordering on the website, send us a screenshot of the problem and we will help you complete your order.
5. Delivery and collection
Delivery is by courier and the fee is calculated at checkout based on your suburb. You may also collect your order free of charge from our shop in Edenvale once we confirm it is ready. Delivery times are estimates and we are not liable for courier delays outside our control.
6. Returns and refunds
6.1 Wrong, faulty or damaged items: Contact us within 7 days of delivery with your order number and photos. Once confirmed, we will replace the item or refund you at no cost to you.
6.2 Change of mind: Unused items with seals intact and in their original packaging may be returned within 7 days of delivery, at your cost. Please contact us first with your order number. We will exchange the items, or issue store credit where an exchange is impractical.
6.3 Opened items: For hygiene and safety reasons, we cannot accept returns of raw materials, ingredients, fragrance oils or packaging once opened or once the seal is broken, unless the item is faulty (see 6.1).
6.4 Items sent back without contacting us first, or opened items that are not faulty, will be returned to you at your cost.
Nothing in these terms limits your rights under the Consumer Protection Act.
7. Use of our products
Our materials and ingredients are supplied for you to make your own products. You are responsible for using them safely and correctly, including following recipes, doing your own patch and safety testing, and complying with any regulations that apply to products you make and sell. The Soap Barn is not responsible for products you make with our materials, for allergic reactions, or for misuse of any item we supply. Recipes on our site are provided in good faith as a free resource, without any guarantee of results.
8. Privacy
We handle your personal information in line with our Privacy Policy.
9. General
These terms are governed by South African law. We may update these terms from time to time and the version on this page applies to your order.